Frequently Asked Questions
Get answers to questions you may have about our service. If you don’t see your answer please reach out to our team and we will be glad to answer any questions you have.
Get answers to questions you may have about our service. If you don’t see your answer please reach out to our team and we will be glad to answer any questions you have.
Netsanity is based in the US and has been providing services protecting children with their Netsanity Mobile Parental Controls since 2013. We only have US-based employees, and provide services for consumers, small business, as well as government agencies.
Yes, we provide a free 7 day trial that requires just your first name and email to claim. No credit card required. Start your trial now.
You should know who the company is before you “trust” your security to them. Can you reach them? Do they have people that you can talk to? Are they overseas? VPN technology is similar across most VPN providers. What separates one from another is are they collecting info on you while claiming they are protecting you? More than half of VPN companies are owned or have ties to China.
No. We ensure your privacy. Netsanity will not collect logs of your activity. Specifically, we do not log your DNS queries, browser history, location or traffic, any specific content. We do not backup logs of our connections nor of your IP address.
Also, we will not have an app that tracks your location. In the future we may offer customers to choose specific servers but we will do it via your private portal and not a resident app.
Yes, initially you will be able to purchase NetsanityVPN by simply using your credit card. So yes, we will know that you purchased the service. However, our systems do not store any logs so there is no relationship between your purchase account and your VPN activity. We will be adding a Cryptocurrency method by which customers who want complete privacy, can purchase an annual service upfront without any credit card, name, email, or other identifying info. More on this will be coming soon. If you want to be notified, simply fill out our contact form and get on the list.
Well, using the VPN is 100% voluntary, when you dont want or need it, simply toggle it off and the VPN is “killed”. You are always 100% in control of how and when.
You can install the VPN profile on as many devices you have. One license per active device is required.
During the beta launch, NetsanityVPN will work on any Apple iOS device including the iPhone, iPad, or iPod touch, or Android device. After the launch, we will add support for PC/MAC. We will keep this FAQ updated so check back often.
VPN services should be private. Most VPN providers use apps to select VPN locations and manage preferences and account info. They also track your location, learn where you are versus what VPN server you chose, and collect analytics. Netsanity believes strongly that customers should have a choice of a secure connection without all the analytics and tracking.
Our goal is not to allow users around the world to illegally access Netflix or other DRM protected streaming services. Our main goal is to allow everyone to have access to a secure internet. Netflix ultimately controls who gets access to their servers and many VPN companies make it their business to play cat and mouse with Netflix. You have many choices for other providers with other motives. For us its a simple mandate – provide very affordable and secure access to all who want or need it!
During the beta period, we will offer customers various VPN servers located strategically around the US. Your server will automatically be chosen based on the one closest to you for better performance. If you are overseas you may connect to the closest US-based VPN server. This is by design. After full roll-out, we will add strategically located servers around the world.
NetsanityVPN uses built in Apple IPSEC IKEv2 encryption to ensure 100% privacy and security. To date, no known penetration has happened to a secure stream. You can be sure that while connected to the NetsanityVPN your surfing, location, and content is secure. Click here to learn more.
Sure. Your internet provider is most likely collecting where you surf, how much, and much more. Using NetsanityVPN on your iPhone ensures that your traffic patterns and history is not exposed to them or anyone else.
